Frequently Asked Questions - Information Technology (IT)

Question: Does my child’s computer need anything special to work on the HPA network?

It needs an Ethernet port to connect to our Ethernet network. All recent models come with Ethernet built-in.

Question: Where should my child go if s/he needs help with his/her computer?

HPA maintains a computer repair center and can help with computer hardware and software problems. Computer teachers also are available to help with usage questions.

Question: Can I use my laptop wirelessly at HPA?

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HPA maintains a wireless network throughout both the Upper and Village Campuses. Students are required to register their computer with the IT Department to use most of the wireless access points.

Question: Is student access to the Internet filtered at HPA?

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Yes. HPA maintains a “blacklist” of inappropriate sites and blocks access to any of these sites. Students must sign and adhere to an Acceptable Use Policy.

Question: Is my child required to own a computer at HPA?

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No. Although many students have their own computers, there are three computer labs at the Upper Campus and two labs at the Village Campus. The libraries at both campuses also are equipped with several computers. The Upper School dorms have 4-5 computers in the commons area for student use.

Question: Will my child receive an e-mail account at HPA?

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Yes. Your child will receive an HPA e-mail account. As an example, a student named John Smith will be assigned an e-mail address of jsmith(at)hpa.edu unless that address is already taken, then it will be jsmith1(at)hpa.edu (or whatever the next number is).

Question: Will a Macintosh-based computer work on the HPA network?

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Yes. Macintosh-based computers will work on the HPA network. Your student will be able to access our file servers, the Internet, and all HPA IT-related resources.

Question: Does Apple Inc. offer discounts to K-12 students?

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Visit the Apple Store for Education for details.

Question: Will a Windows-based computer work on the HPA network?

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Yes. Windows-based computers will work on the HPA network. Your student will be able to access our file servers, the Internet, and all HPA IT-related resources. Windows-based computers are required to have up to date anti-virus software installed.

Question: Does my child need a printer in the dorm room?

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Each dormitory is equipped with a printer in the commons area. There also are printers available for student use in the computer labs, the library, and College Counseling office. Some students prefer to have their own printers in their dorm rooms.

Question: Does the school have any policies regarding the use of computers and technology?

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Yes. All students in grades K-12 must adhere to the school's Acceptable Use Policy for their respective division. The school regards computers and technology as essential tools for learning. Students are expected to demonstrate responsible and ethical use of these resources. E-mail accounts are provided for students and are subject to monitoring. Students are responsible for the content of their computer accounts at all times.

Frequently Asked Questions - Information Technology (IT)

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